Terms of Service
These Terms of Service govern your access to and use of Merlua — the all-in-one booking and business management platform for beauty professionals. Please read them carefully before using our services.
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Fair & transparent terms
Merlua is built for beauty professionals. Our terms are written to be clear, fair, and straightforward — no hidden clauses.
Welcome to Merlua. By accessing or using our platform, you agree to be bound by these Terms of Service. Merlua provides an all-in-one booking and business management solution for beauty and wellness professionals.
1. Acceptance of Terms
By creating an account or using Merlua in any way, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms. If you are using Merlua on behalf of a business, you represent that you have the authority to bind that business to these Terms.
2. Description of Service
Merlua is a SaaS platform that enables beauty and wellness businesses to manage online bookings, staff schedules, client records, payments, promotions, and communications. Features may vary by subscription plan. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
3. Account Registration
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@merlua.com if you suspect any unauthorized access. Merlua is not liable for any loss resulting from unauthorized use of your account.
4. Subscription & Billing
Merlua offers subscription plans billed on a monthly or annual basis. Fees are charged in advance and are non-refundable except as required by law or as stated in our refund policy. We may change pricing with at least 30 days' notice. Failure to pay may result in suspension or termination of your account.
5. Bookings & Appointments
Merlua facilitates appointment scheduling between businesses and their clients. The business is solely responsible for the accuracy of service listings, availability, pricing, and fulfillment of booked appointments. Merlua is not a party to any agreement between a business and its clients and bears no liability for cancellations, no-shows, or service disputes.
6. Payments & Refunds
Merlua integrates with Stripe to process client payments on behalf of businesses. By accepting payments through Merlua, you agree to Stripe's Terms of Service. Refunds to clients are managed by the business through the Merlua dashboard. Merlua is not responsible for disputes between businesses and their clients regarding payment or service delivery.
7. Acceptable Use
You agree not to misuse the Service. Prohibited activities include: uploading harmful or illegal content, attempting to gain unauthorized access to any part of the platform, using the Service to send spam or unsolicited communications, reverse-engineering or scraping the platform, or using Merlua for any unlawful purpose. Violations may result in immediate account termination.
8. Intellectual Property
All content, features, and functionality of the Merlua platform — including but not limited to the logo, design, code, and text — are owned by Merlua and protected by applicable intellectual property laws. You retain ownership of the data and content you upload to the platform. By uploading content, you grant Merlua a limited license to use it solely to provide the Service.
9. Termination
You may cancel your account at any time from your account settings. Merlua may suspend or terminate your account if you violate these Terms, fail to pay, or engage in conduct that harms other users or the platform. Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law.
10. Limitation of Liability
To the fullest extent permitted by law, Merlua shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you paid to Merlua in the 12 months preceding the claim.
11. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use of Merlua after the effective date constitutes your acceptance of the revised Terms.
12. Contact Us
If you have any questions about these Terms of Service, please contact us at support@merlua.com. We're happy to help clarify anything.