Help Center
How can we help?
Find answers about bookings, staff, payments, setup, and managing your beauty business with Merlua.
Getting Started
Set up your salon, services, staff, and booking page.
Bookings
Manage appointments, availability, cancellations, and client flow.
Services & Staff
Create services, assign staff, and control working hours.
Payments
Understand deposits, Stripe payments, refunds, and payment status.
Settings
Update business details, booking rules, branding, and notifications.
Troubleshooting
Fix common setup, booking, login, and dashboard issues.
FAQs
Common questions.
Quick answers for the most common Merlua setup and booking questions.
How do I start accepting bookings?
Create your business profile, add services, assign staff, set working hours, and share your Merlua booking link.
Can clients book without creating an account?
Yes. Merlua is designed to keep booking simple for clients while giving the business full control in the dashboard.
How are deposits handled?
Deposits are handled through Stripe when payments are enabled. The appointment is confirmed after successful payment.
Can I embed Merlua on my website?
Yes. Every business gets a public booking link and an iframe embed snippet for website integration.
Email support
support@merlua.com
Book a demo
Talk with the Merlua team.
Report a bug
Tell us what went wrong.
Still need help?
Merlua support can help with setup, booking flow, payments, and account questions.