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Top Questions From Our Community
Every tool you need to manage bookings and reduce no-shows from one place.
Our free trial gives you full access to all premium salon management features for 14 days. No credit card is required upfront. At the end of the trial, you can choose a plan that fits your business scale or seamlessly continue with our basic free tier.
Yes, you can upgrade, downgrade, or switch between monthly and annual plans at any point directly from your billing settings dashboard without affecting your scheduled appointments.
Absolutely. Merlua protects your business and client records using enterprise-grade encryption. All data transitions are securely isolated, and transactions are processed using certified payment infrastructure.
Yes, Merlua features a fully optimized, responsive mobile layout design that lets you manage calendars, process checkout desks, and review team tracking straight from your smartphone browser.
You can collect full online payments, upfront fixed-rate deposits, or card authorizations directly at the time of booking to reduce no-shows. Funds are processed securely and sent directly to your account using Stripe Connect integration.
Yes, you can instantly import your existing client books, rosters, and historical appointment records via CSV files directly inside your management panel to ensure a zero-downtime transition.
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Every tool you need to manage bookings and reduce no-shows from one place.