Cookie Policy
This Cookie Policy explains how Merlua uses cookies and similar tracking technologies when you visit our platform. Understanding how we use cookies helps you make informed choices about your browsing experience.
On This Page
You are in control
Merlua only uses cookies that are necessary for the platform to function or that improve your experience. You can manage your preferences at any time.
This Cookie Policy explains what cookies are, how Merlua (“we,” “our,” or “us”) uses them on our platform and website, and the choices you have regarding their use. This policy should be read alongside our Privacy Policy and Terms of Service.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website or use a web application. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners. Cookies cannot run programs or deliver viruses to your device.
2. How We Use Cookies
Merlua uses cookies to keep you signed in to your account, remember your preferences and settings, understand how you interact with the platform, improve performance and reliability, and deliver a consistent experience across sessions. We do not use cookies to serve third-party advertising.
3. Types of Cookies We Use
We use the following categories of cookies on the Merlua platform:
Strictly Necessary
Essential for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled.
Functional
Remember your preferences such as language, timezone, and dashboard layout so you don't have to reconfigure them on every visit.
Performance & Analytics
Help us understand how users interact with Merlua — which pages are visited most, where errors occur, and how we can improve the experience.
4. Third-Party Cookies
Some features of Merlua rely on trusted third-party services that may set their own cookies. These include Stripe for payment processing and analytics providers. These third parties have their own privacy and cookie policies, and we encourage you to review them. Merlua does not control third-party cookies.
5. Cookies & Authentication
When you log in to your Merlua account, we set a secure, HTTP-only session cookie to authenticate your requests. This cookie is required for the platform to function and expires when you log out or after a period of inactivity. We use industry-standard practices to protect these cookies from unauthorized access.
6. Analytics & Performance
We use analytics cookies to collect aggregated, anonymized data about how the Merlua platform is used. This helps us identify performance bottlenecks, understand feature adoption, and prioritize improvements. No personally identifiable information is included in analytics data. You may opt out of analytics cookies through your browser settings.
7. Managing Your Cookies
Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Merlua platform. For instructions on managing cookies in your browser, visit your browser's help documentation.
8. Cookie Retention
Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The retention period for each cookie depends on its purpose — authentication cookies typically expire after 30 days of inactivity, while preference cookies may persist for up to 12 months.
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the “Last Updated” date at the top of this page and notify you via email or an in-app notice where appropriate.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please reach out to us at support@merlua.com. We're happy to help.